Attempted to reset my Visa debit card PIN through the online portal, but both reset attempts returned errors stating “unable to process.” My account still shows “pending security review,” and the ATM won’t accept the old PIN. I filled out their web form describing the problem but haven’t seen any response or updated status. Has anyone encountered a stalled PIN reset and eventually regained full access? I’d appreciate knowing which details prompted Visa’s team to correct the issue.
top of page
bottom of page
In a rather baffling moment, I tested the wrong reset code twice and watched the portal lock up on me. Looking for guidance, I submitted a single clear request that included my card’s last four digits, date and time of the reset attempts, and a screenshot of the error message. I routed that message through https://visa.pissedconsumer.com/customer-service.html and waited. Within 24 hours, Visa support replied, unlocked my reset process, and walked me through a voice-authenticated PIN change. Having precise attempt data and visual proof in one submission appears to guide their team straight to the core issue—rescuing access far faster than repeated form entries ever did.