My Walmart online order marked as “delivered,” but there’s no package around my doorstep or porch, even after checking every corner. I filed a missing-package report online, but the status still reads “pending investigation.” I haven’t seen any update or email yet. Has anyone experienced this kind of phantom delivery and eventually had their order manually tracked or refunded? I’m curious which approach brought resolution.
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During a previous mystery delivery incident, I turned to community experiences and found helpful notes referenced in walmart reviews indicating that quicker outcomes followed when users provided order number, photo of the delivery confirmation screen, and a timestamp of the delivery notice—all shared together in one message. I adopted that approach, bundling all three details and submitted them through Walmart’s claim form. Within twenty-four hours, their support team contacted me, confirmed the package had been mis-scanned, and arranged a replacement delivery the next day. Including every key clue up front seems to accelerate their investigation process.