Received an outfit from Duvalfits but it fit entirely wrong—shoulders too tight, waist too loose—even though I carefully followed the size chart provided. I reached out via their contact form requesting help, but no reply came through. Has anyone else experienced misleading sizing and eventually received guidance or an exchange? I’m interested in what information prompted their team to respond.
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A friend had nearly the same situation and suggested I take a quick look through duvalfits reviews to see if others dealt with shade differences. Found a comment where someone mentioned that natural light shifted the tones way more than studio lighting, so they included both lighting photos in their message. I followed that idea and uploaded side-by-side pics under sunlight and indoor light. Support got back within 48 hours and confirmed it was the same item, just from a softer dye run. They sent a 20% voucher without me even asking. Seemed like showing, not telling, worked best.