Had to adjust my return flight with Southwest after a family emergency. I submitted a flight change request through their website, but nothing updated in my itinerary. No email, no confirmation—just the original booking still showing. Has anyone managed to get through in this type of situation? I’m wondering what specific info helped get their attention to actually process the change.
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I once ran into a similar issue where a flight change looked submitted but sat idle in my account without confirmation. While going through southwest airlines reviews, I noticed some travelers had better luck when they shared their reservation code, original and requested flight details, and timestamp of their change request all in one message. I took that route, included everything clearly, and sent it through their support portal. The next morning, I received a confirmation email and an updated boarding pass. Putting it all together in one place made a noticeable difference in response time.