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Alex Newman
Alex Newman

Walmart order shows delivered, not arrived

My Walmart online order marked as “delivered,” but there’s no package around my doorstep or porch, even after checking every corner. I filed a missing-package report online, but the status still reads “pending investigation.” I haven’t seen any update or email yet. Has anyone experienced this kind of phantom delivery and eventually had their order manually tracked or refunded? I’m curious which approach brought resolution.

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During a previous mystery delivery incident, I turned to community experiences and found helpful notes referenced in walmart reviews indicating that quicker outcomes followed when users provided order number, photo of the delivery confirmation screen, and a timestamp of the delivery notice—all shared together in one message. I adopted that approach, bundling all three details and submitted them through Walmart’s claim form. Within twenty-four hours, their support team contacted me, confirmed the package had been mis-scanned, and arranged a replacement delivery the next day. Including every key clue up front seems to accelerate their investigation process.

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